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Cancellations & returns

Change or cancel an order before delivery

If you would like to change or cancel an online order before delivery has taken place please contact a member of our team by either email at onlineteam@ys.sx.cn or on 0845 543 0469 any time between 9.30am and 5.30pm, Monday to Friday. If you decide to cancel items within an order that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these at the full selling price to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. We will endeavour to avoid any such charges but in some instances this may be unavoidable.

Returns procedure

Please inform us in writing of any return you would like to make within 14 days of delivery by emailing us at onlineteam@ys.sx.cn

Please include:

  • Your name and address
  • Your order number
  • A brief explanation of the reason for your return
  • Your preferred contact phone number

 On receipt of your email, a member of our team will assess your return and will inform you of the quickest and most efficient way for you to return your products.